Restricted Access
Bock Optronics sells some products which are available to law enforcement and government use only. Restricted products will be sold only to law enforcement or government agencies unless end-user verification is provided in writing and approved.

Pricing
All prices will be provided by phone, fax or e-mail as necessary, in Canadian dollars unless indicated otherwise. Sales taxes, shipping and handling charges are excluded from item prices. Prices are subject to change without notice.

Ordering
The customer is responsible to provide the correct information for orders (eg. product number, quantity, and any special instructions). A purchase order is required unless a credit card number is applied to an order. Verbal purchase orders will be acceptable only from established credit accounts. Purchase orders may be submitted via mail, fax, or e-mail to the following address:

BOCK OPTRONICS INC.
14 Steinway Blvd., Suite 7
Etobicoke, Ontario
M9W 6M6 Canada
Tel: (416) 674-2804
Fax: (416) 674-1827
email: sales@bockoptronics.ca

Payment Terms
Credit Card Transactions
In order to protect the legitimate card holder and Bock Optronics from unauthorized credit card activity, customers will be required to complete and submit a credit card authorisation form along with their order. Once validation has been confirmed, any requested personal information will be destroyed. To download a copy of the authorisation form, click here.
(North America)
Subject to credit approval, all accounts are net 30 days from date of invoice unless otherwise stated. Orders from other than established credit accounts will be pre-paid by cash, company cheque, money order, bank-to-bank money transfer, Visa or Mastercard.
(International)
Orders will be pre-paid by company cheque, money order, bank-to-bank money transfer, VISA or Mastercard.
All bank-to-bank money transfers will be subject to a $10.00 bank service recovery charge.

Special Order Merchandise
Bock Optronics Inc. will create custom products and systems. Special orders must be in writing and a non-refundable deposit of at least 25% may be required. Bock Optronics reserves the right to determine a special order item requiring a deposit and the amount of the deposit.

Shipping
All shipments F.O.B. Bock Optronics Inc. Unless otherwise requested by the customer, shipments will be routed by the most expeditious and reasonable method. Shipping charges will be pre-paid and added to the invoice. Partial orders will be shipped automatically unless otherwise specified.

Credit Hold Policy
Credit customers who have on account invoices 45 days past due of issue, will have new orders put on hold until past due balance is paid and their account is in good standing with Bock Optronics.

Returns
All returns must be pre-authorized by Bock Optronics, and the return authorization number must be quoted with the return. Returned goods must have been purchased within 6 months preceding return and be current inventory items at the time of return, in new condition with all factory packaging. All returns subject to a minimum restocking charge of 20%. Additional restocking and refurbishing charges may be assessed upon inspection.
Returns made within 60 days of receipt of product will be eligible for a refund. All other returns will be eligible for credit only, towards future purchases.

Warranty
Bock Optronics Inc. will honour all manufacturer's warranties on items purchased through Bock Optronics. We reserve the right to repair or replace defective goods within the warranty period. If out-of-warranty service is required, please contact Bock Optronics for further details.

To order, call (416) 674-2804,
fax to (416) 674-1827 or
e-mail to orders@bockoptronics.ca