Ordering From Bock Optronics
Restricted Access
Bock Optronics sells some products which are available for law enforcement and government use only. Restricted or controlled goods will be sold to law enforcement or government agencies only, unless the products are considered dual use. End-user verification may be required for such products, provided in writing and approved.
Requesting A Quote & Pricing
Contact Bock Optronics, either by email at sales@bockoptronics.ca or by phone, to request a quote for the items of interest. Due to the possible requirement for various accessories and other items, our technical sales team will work with you to assess your needs, prior to promptly providing an official quote.
Due to multiple factors impacting product pricing (ie. foreign currency exchange rates, importing costs, etc.) all prices will be officially provided by email, phone, or verbal if in person, in Canadian dollars unless indicated otherwise. Sales taxes, shipping and handling charges are excluded from item prices. Prices are subject to change without notice.
Ordering
The customer is responsible to provide the correct information for orders (eg. purchase order number, product number, quantity, billing and shipping addresses, and any special instructions). A purchase order is required unless a credit card number is applied to an order. Verbal purchase orders will be acceptable only from established credit accounts or in person. Purchase orders may be submitted via e-mail, phone or fax to the following:
BOCK OPTRONICS INC.
T: 1 (800) 762-1570 / 1 (416) 674-2804
F: 1 (416) 674-1827
Payment Terms - Credit Card Transactions
Bock Optronics can process credit cards transactions in CDN and USD. In order to protect the legitimate
card holder and Bock Optronics from unauthorized credit card activity, customers will be required to
complete a credit card authorization form along with their order. Once the validation has been confirmed,
any requested personal information will be destroyed. To download a copy of the authorization form, click here.
Payment Terms - Account and Non-Account Transactions (Canada)
Subject to credit approval, all accounts are net 30 days from date of invoice unless otherwise agreed upon. Orders from other than established credit accounts will be pre-paid by credit card, Interac e-transfer, bank-to-bank ACH or wire transfer, company cheque, or cash if in person.
Payment Terms - Account and Non-Account Transactions (United States)
Orders from other than established credit accounts will be pre-paid by credit card, e-transfer, bank-to-bank ACH or wire transfer, or company cheque. Any banking/transaction fees are the responsibility of the customer.
Payment Terms - Account and Non-Account Transactions (International)
Orders from other than established credit accounts will be pre-paid by credit card, bank-to-bank wire transfer, or company cheque. Any banking/transaction fees are the responsibility of the customer.
Special Order Merchandise
Bock Optronics Inc. and it's manufacturers can assist with the creation of custom products and systems. Special orders must be in writing and a non-refundable deposit of at least 25% may be required. Bock Optronics reserves the right to determine a special order item requiring a deposit and the amount of the deposit.
Shipping
All shipments are "ExWorks" (Bock Optronics Inc.) unless otherwise requested by the customer. Shipment will be routed by the most expeditious and reasonably cost effective method. Shipping charges will be pre-paid and added to the invoice. Partial orders will be shipped automatically unless otherwise specified.
Credit Account Hold Policy
Credit account customers who have invoices 15 days past the invoiced due date, will have new order shipments placed on hold until all past due balances are paid and their account is again in good standing with Bock Optronics.
Returns
All returns must be pre-authorized by Bock Optronics, and the return authorization number must be noted with the return. Returned goods must have been purchased within 6 months preceding return and be current inventory items at the time of return, in new condition with all factory packaging. All returns subject to a minimum restocking charge of 20%. Additional restocking and refurbishing charges may be assessed upon inspection. Returns made within 60 days of receipt will be eligible for a refund. All other returns will be eligible for credit only, towards future purchases.
Warranty
Bock Optronics Inc. will honour all manufacturer's warranties on items purchased through Bock Optronics. We reserve the right to repair or replace defective goods within the warranty period. If out-of-warranty service is required, please contact Bock Optronics for further details. All repair returns must be pre-authorized by Bock Optronics and a return authorization number must be noted with the product to be returned for reapir.
